Consultation
A consultation, without cost or obligation, establishes our client's requirements. Our aim is to discover the best research solution for our client's particular needs.

Proposal
A written proposal is submitted for client approval. The proposal outlines the assignment, objectives, methods, staffing, project team, time, costs and other commercial arrangements.

Supervision
Once a project has been commissioned, close personal supervision by a Director (Judith Chegwidden or Mark Seddon) ensures that the assignment is conducted according to agreed methods, objectives and timescale.

Primary
A list of proposed target contacts is compiled for our client's approval. From our own in-house database, and other external sources, we identify industry, government or other experts such as corporate executives. Where possible, face-to-face interviews are conducted. If geographical, time or cost limits make this impossible, we carry out telephone or fax surveys.

Secondary
Extensive desk research is carried out, based on our in-house information system, on-line resources and external libraries and database systems. Further specialist information can be provided, if required, by Roskill associates who are all senior industry experts.

We work closely with our client at all stages to ensure that the work we produce will be of maximum benefit to them.

Analysis
Once the research is complete, the information is carefully analysed and interpreted by supervising consultants.

Report
The information is compiled into a report, along with recommendations, and appendices providing details of all interviews conducted.

Format
We present our findings and recommendations according to our client's needs. We can provide written reports, personal presentations, computer disks, electronic transfer or a combination of these.

Clarity
Roskill has a strong commitment to clarity in the presentation of its reports. Statistics are always interpreted, and key findings and issues are highlighted and explained. Furthermore, the project team is always available if a client wishes to discuss the report again at a later date.

Confidentiality
We recognise the importance of our client's confidentiality. All information obtained during an assignment is confined to the client. The data cannot be included in our series of Roskill Reports without the client's permission. Roskill is completely independent of any other organisation. This means that clients can be assured of not only our confidentiality but also of our complete objectivity.